This law made does not apply to us. So what the fuck did we do anyway as stated in the letter not only for fourteen days but forever. You basically have half a year old shirts yes you said it faded right we don't ask what laundry detergent you use have you dried it no problem do you want to return or get a new shirt. Plus you don't have to send back previous shirts. Those laws have changed a bit since then because we've become victims of our own success right? We've had too many complaints. It's clear extortion. But in the early days of the company, say, orders up to pln per month it it worked and the complaint rate was not high at all. This is also very important. Now imagine that from the internet.
The satisfaction of a customer who gets something on something doesn't work for him. Well sometimes it's crap like this pink doesn't fit my pants. Orpink. In that moment customer service whatsapp mobile number list has a yes we handle all complaints for the benefit of the customer and he doesn't even have to return it because for example it's also profitable for us because if you order a personalized shirt with your avatar on it you know right pavel sarah. Exactly. I don't need it and you have to do the job go to the post office and pay whatever.
What did we have to do why we immediately send you money or send a second product so we managed to resolve all complaints and everyone is happy and it works. Save time you don't have to deal with all of them of course. And seeing that the cost of acquiring or retaining customers is relatively low. I checked the cost from getting an order in my industry and it fluctuates between pln and pln. That's the high cost very much. Very big. Yes. I have a very competitive industry right and that's where everyone in is positioning themselves. But blah blah blah. Thirty-four gold shirts. Yes and the cost to get the order is forty-five to one hundred and twenty so it's better to give the money to the customer. It's thirty-five zlo to you. Thank you, right? Pay.